How do I return or exchange an item?

RETURN POLICY & PROCESS

We provide free 30-day exchanges and returns on all bras. To be eligible, we must receive the items you wish to exchange or return within 30 days of your original order date. All return merchandise must be unworn, undamaged, and unwashed with all okko tags attached in their original position.

To initiate a return or an exchange, please visit: https://okko.loopreturns.com/#/

For health and safety reasons, we do not accept returns or exchanges on underwear, reusable nipple covers, or socks. However, if you purchased the wrong size in the underwear or socks, reach out to [e-mail] so we can make it right!

WHEN DO I GET MY REFUND?

The refund and inspection process can take up to 3 weeks after your return package has been received at our warehouse. Note that once a refund has been issued, your bank may take a few additional days to post the credit back to your account.

If we receive a return package after the 30-day window has passed, we reserve the right to return the items back to you or issue you store credit.

ARE SHIPPING FEES REFUNDABLE?

Shipping fees are non-refundable.

CAN I RETURN ITEMS ON MARKDOWN?

No, products with markdown prices are final sale without exception.

CAN I RETURN AN INTERNATIONAL ORDER?

All international sales are final, as we cannot issue return labels to non-U.S. customers at this time.

HOW DO I SPEAK TO SOMEONE ABOUT MY RETURN? 

You can initiate a return or exchange via our returns portal here. If you still need help, email us at [e-mail]. We're happy to assist!